Cue , an AI customer service startup, has raised $5 million in a funding round co-led by Knife Capital and FAM Investments, as businesses increasingly turn to autonomous AI agents to cut support costs while improving customer experience. The fresh capital will fund the development of Cue’s next generation of AI agents, expand its presence beyond its core UK and South African markets, and strengthen its voice capabilities, security infrastructure and enterprise software integrations.
Founded in 2015, Cue provides a unified customer service platform that combines AI-powered agents with human support across channels including WhatsApp, webchat, email, SMS, voice and Messenger. Cue said its annual recurring revenue (ARR) grew more than 160% year over year in its latest financial year, while its platform now processes more than 500 million customer messages and conversations annually.
“We’re at an inflection point for AI in customer service, where businesses want automation that can genuinely resolve customer problems, not simply respond to them.” Unlike conventional chatbots that primarily answer questions, Cue is developing AI agents capable of completing entire customer service workflows.
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